Job Listing

Key Account Manager (PMS/Payments)

Dortmund

£50k-£60k + Bennefits + Commission

Job Description

We’re pleased to be working with one of the largest global hospitality tech solutions in the world and their senior leadership team as we look for a 11 Key Account Managers to join their dynamic PMS Key Account Management team in multiple locations including London UK, Dortmund Germany, Madrid Spain, and Vienna Austria.

This is a fantastic opportunity for a motivated and dynamic person who will play a crucial role in satisfying, retaining, cross-selling, and upselling to our valued customers. We’re looking for someone well-versed in harmonising various departments and stakeholders to ensure a seamless and positive customer experience.

Responsibilities

  • Commercial Focus: Drive revenue growth through identifying upsell and cross-sell opportunities, negotiating contracts, and meeting booking quotas. Collaborate with global peers to maximize revenue potential.
  • Customer Satisfaction: Serve as the central point of contact, understanding customer needs and challenges, and ensuring a seamless experience.
  • Support: Provide vital support to customers, addressing concerns and coordinating with Ops teams for effective solutions.
  • Collaboration: Work closely with cross-functional teams, including Support, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors, to meet customer demands.
  • Customer Advocacy: Articulate customer needs and pain points to internal teams, driving improvements in service and product offerings.
  • Manage a portfolio of named accounts, creating individualized account plans.
  • Monitor customer performance and coordinate resolutions for discrepancies.
  • Conduct Quarterly Business Reviews (QBRs) to review performance and identify business opportunities.
  • Track and maximize revenue/volumes against forecasts for new accounts/products/services.
  • Coordinate and negotiate renewals, repricing activities, and ensure compliance with regulatory changes.
  • Maintain updated customer information in Salesforce and other repositories.
  • Take accountability for major incident resolutions, coordinating with stakeholders for rapid service resumption.

This will open your email app and pre-address an email to the appropriate team member

jason.gossop@edwardsandfinn.com
julia.marshall@edwardsandfinn.com
Roxanne.mongie@edwardsandfinn.com
kelly.hodgson@edwardsandfinn.com

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Thomas Finn Managing Director, hospitality
Thomas Finn
Managing Director
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