We get it — life gets busy. You didn’t mean to ignore that recruiter’s email, and you definitely intended to let that candidate know they didn’t get the job. But somehow, it never happened. Ghosting in recruitment has become an art form for all the wrong reasons, and it’s time we put down the paintbrush.
Why Ghosting Happens (Hint: It’s Not Just You)
Candidates Ghost Employers
You found another job. Or maybe you panicked mid-application and ran for the hills. Whatever the reason, vanishing into thin air without a word isn’t the answer.
Why It’s Bad: Employers remember. Ghosting burns bridges, and the hospitality industry is a small world. You’ll likely cross paths again.
Employers Ghost Candidates
You’ve shortlisted other applicants or decided to close the role altogether. But instead of sending a polite rejection, you left candidates hanging.
Why It’s Bad: It’s unprofessional and damages your brand. Candidates share these experiences, and word spreads fast in the digital age.
The Consequences of Ghosting
For Candidates
Burned Bridges: Hospitality is a network-driven industry. Ghosting now can block opportunities later.
Missed Feedback: Constructive criticism from employers can be a goldmine for future applications.
For Employers
Damaged Reputation: A company known for ghosting will struggle to attract top talent.
Wasted Time: Ghosting means restarting the hiring process when ignored candidates could’ve been the perfect fit.
How to Communicate Like a Pro
For Candidates:
The Graceful Exit: If you’re no longer interested in a job, send a short but polite email thanking the recruiter and explaining your decision.
Ask for Feedback: If you’re rejected, request constructive criticism. It’ll help you grow.
Stay Connected: Even if a role isn’t right, keep the door open for future opportunities by maintaining professional connections.
For Employers:
Set Expectations: Be upfront about timelines for responses and decisions.
Automate Rejections: Use email templates to quickly notify candidates who didn’t make the cut.
Prioritise Transparency: If a role closes or shifts direction, let applicants know immediately.
Hospitality-Specific Tips: Ghosting-Free Recruitment
Keep Communication Flowing: Hospitality thrives on interaction. Treat candidates like you’d treat guests: with respect and responsiveness.
Use a Candidate-Centric Approach: Provide updates throughout the hiring process to keep applicants engaged.
Build Long-Term Relationships: Even if someone isn’t the right fit now, they might be perfect for a future role.
Ghosting isn’t just a bad habit — it’s a recruitment epidemic that hurts everyone involved. Whether you’re a candidate or an employer, a little communication goes a long way. So, let’s stop disappearing and start talking. The hospitality world (and your future self) will thank you.